Reliable architecture

Farmers need a platform they can trust that is ready to perform at all hours of the day

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Ready when you need it

The numbers speak for themselves: FieldClock has provided >99.95% availability since we started tracking it in 2019.  If we exclude scheduled maintenance, we'd be at 99.999% availability.

Don't just take our word for it, check out our public status page where we log incidents or our Trust Center where we detail how we do it.

 

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HIGH AVAILABILITY

How we make sure FieldClock is there when you need it

Autoscaling

FieldClock's web apps (Admin Site, Employee Portal, FieldClock API) all run on AWS infrastructure that automatically responds to changes in traffic.

Robust Backups

FieldClock runs multiple databases in real time so that your data is always replicated within milliseconds. Daily backups aren't good enough when most of your work happens in the morning.

Durable Storage

User uploads are stored on Amazon's S3 service which provides "four 9s" of availability and "eleven 9s" of durability.

Plan & Test

We perform regular tests of our disaster recovery plans to ensure that the FieldClock Platform is secure and available even during a catastrophic event.

We put our money where our mouth is

Members of our loyalty program get an SLA that guarantees the availability of the FieldClock platform.  If you commit to us, we commit to you.

Enterprise buyers:  we'd love to talk RTOs & RPOs with your IT team.  Contact our sales team for more info.

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NO FARM LEFT BEHIND

Always run the latest version

We know how disappointing it is to be on an old version of an app and we've structured our development to make sure that never happens to our users.

Our developers utilize a "continuous deployment"  pipeline to push a constant stream of updates to our servers.  Once a solution to a feature request or bug report is implemented, the code goes through a review process to check its quality.  After passing review, the updated code is automatically deployed throughout our infrastructure. 

This process makes the newest features and latest bugfixes available to all FieldClock users at the same time, and at no extra charge!

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FAQ

Need clarification?

Do I have to manage my own backups?

No!  Our infrastructure is cloud-native and managed within Amazon Web Service's systems.  Frequent backups are automatically facilitated by AWS' systems.

What if a datacenter goes offline?

FieldClock is constantly being served from multiple datacenters to avoid any single point of failure.  Our production database is replicated across multiple regions and all file uploads are stored on the extremely durable AWS S3 service.  Learn more about what makes FieldClock the most reliable and highly-available farm labor platform.

What are your disaster recovery times?

For minor events, such as single datacenter connectivity issues, our load balancers automatically adapt and clients should not see any disruption.

For cataclysmic events, such as the entire AWS us-west-2 region going offline, we would fall back to backup infrastructure located in a different AWS region and expect to be back online within hours.  (This has never happened, but we plan for it anyway!)

Contact us for more information.

Has FieldClock ever lost data?

Unfortunately, yes.  We had a bug in an early version of the FieldClock iOS app (circa 2017) that prevented device data from uploading correctly if the device had been in airplane mode for an extended time. 

We learned a lot from this event and put in place additional features (including emergency data export) and processes (see our Trust Center for more information) so that it would never happen again.

We are proud to say this has not happened since.

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Ready to see it in action?